Do you charge for shipping?

Yes - we charge a flat rate of $4.99 for shipping, spend $80 or more with us and get free shipping!

Do you ship worldwide?

We sure do! Our canvases can be sent to anybody, no matter where they are located in the world!

How long does it take to get my order?

Once we receive your order, it takes up to 48 hrs for our artists to create your custom design, and then it takes an average of 7 days for your design to be printed onto canvas. After your product is created, it takes an average of 5-7 days for your order to reach you.

Please note: Due to COVID-19 we are taking extra steps to protect and ensure all of our workers safety in the workplace, as a result our times of creation, fulfilment & shipping have been delayed temporarily. We hope you understand!


Can I cancel my order?

If you wish to cancel your order, please get in contact with our customer support team immediately. If 12 hours passes by then we cannot guarantee we can cancel your order since your design may have already been created by our artists.

What is your returns/refunds policy?

Due to all of our products being custom and personal only to you, we cannot accept any returns. We will however refund/send a replacement for your order if:

  • Damaged in transit
  • Faulty (Doesn't hang, print error etc.)
  • We make any mistake on your order (grammar error on our part, incorrect location)

Please Note: We go off all information you give us, so if there is any typo or grammar mistake in your order input then we cannot refund or replace your order. Our artists will look out for any misspelled names or general errors but we cannot guarantee 100% effectiveness in this.

I'm missing part of my order, what should I do?

Missing your digital download? One of your products didn't come with the other? Get in touch with our support team right away and we'll make it right.

Please Note: It is sometimes normal for some of your order to not arrive with other parts of your order, we can offer tracking codes for each individual products.

My item arrived damage, what should I do?

Get in touch with our support team within 48 hours of receiving your product, please provide detailed photos if possible so we can review what happened. We are more than happy to process a refund or send out a replacement if your item arrives damaged.